Return Policy Returns are accepted within 30 days of purchase and must be in new, unused condition with all original packaging. A full refund less shipping and handling will be given for approved returns. Please e-mail us at info@theundercoverbaby.com to initiate the return.   Exchange Policy One-time exchanges are accepted within 30 days of purchase and must be in new, unused condition with all original packaging. Buyer is responsible for shipping and handling.  Please e-mail us at info@theundercoverbaby.com to initiate the exchange.   Privacy Policy INTRODUCTION We want our users to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. INFORMATION COLLECTION AND USE We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. For each visitor to our website, our web server automatically recognizes only the visitor's domain name, not the e-mail address. The information we collect is: never shared with other organizations for commercial purposes. primarily used to process an order.  used to create customer profiles and to track market trends. This site does not collect cookies. We have an order form. We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address). We use PayPal checkout & payment processing.  If we have trouble processing an order, we use the information to contact the user. The information provided on the order form is used for shipping and billing purposes and to fill the customer´s orders. We have a mailing list that visitors can join in order to receive our newsletters and announcements. They have the option to be removed from this list at any time. We publish a newsletter (e-zine), and we never sell or share our subscribers' email addresses. We operate online surveys, and we never sell or share our subscribers' email addresses. We share information with USPS for shipping purposes only. We share demographic information with our Independent Representatives, who abide by our privacy policy. We offer links to other websites.  We encourage you to read their privacy policies as their standards may differ from ours. DATA SECURITY & STORAGE We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site. NOTIFICATION OF CHANGES If we decide to change our privacy policy, we will post those changes to this privacy statement. CONFLICT RESOLUTION We are committed to resolving disputes within 24-48 hours. If problems arise, users may contact us by email or phone. CONTACT INFORMATION If site users have any questions or suggestions regarding our privacy policy, please contact us at:      E-mail: info@theundercoverbaby.com      Postal Address: 4425-C Treat Blvd. #124  Concord, CA 94521      Website URL:  http://www.theundercoverbaby.com   Disclaimer Any information provided by the customer is used solely to process an order. The Undercover Baby cannot be held responsible for the mishandling of personal and credit information provided by third-party service providers such as PayPal.  The Undercover Baby cannot be held responsible for any mishandling of packages by USPS. The shipping address provided by the customer will be printed the way it is received; therefore, The Undercover Baby cannot be held responsible for unreceived items or extra shipping costs due to an incorrect shipping address provided by the customer.  The websites to which we link do not necessarily reflect our views.  Our independent representatives are not employees of The Undercover Baby.   Product Use This product is not intended for use by children under the age of 12 years old.   Copyright The entire content included in this website, including but not limited to text, graphics or code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of THE UNDERCOVER BABY. The collective work includes works that are licensed to THE UNDERCOVER BABY. Copyright © 2008, THE UNDERCOVER BABY.  ALL RIGHTS RESERVED. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order with THE UNDERCOVER BABY or to purchase THE UNDERCOVER BABY products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this website, is strictly prohibited unless authorized in writing by THE UNDERCOVER BABY. In using the content of this website, you agree not to change or delete any proprietary notice from materials downloaded or printed from the website.   Trademarks / Intellectual Property   All trademarks, service marks and trade names of THE UNDERCOVER BABY used in the website (including but not limited to the THE UNDERCOVER BABY name and logo) are trademarks or registered trademarks of THE UNDERCOVER BABY. They may not be used without THE UNDERCOVER BABY's prior written permission. Any other intellectual property in the website, including but not limited to patents, issued or pending, are the sole property of THE UNDERCOVER BABY and/or its licensors.   e-Gift Certificate Terms & Conditions The buyer of an e-Gift Certificate will receive a redemption code via email. The total cost of the e-Gift equals the e-Gift amount (either $36 or $42) plus shipping & handling, as well as sales tax for California residents. Shipping & handling and sales tax will be calculated upon checkout. E-Gift Certificates are redeemable within six months, otherwise the buyer will be refunded. When redeeming an e-Gift Certificate, if the total cost of the items purchased are more than the e-Gift certificate amount, the customer must pay the difference upon checkout. If the total cost of the items purchased are less than the e-Gift Certificate amount, a refund will be given to the buyerr of the e-Gift Certificate. 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